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RESERVATION +43 4242 27896


Data Protection

Data protection explanation
The protection of your personal data is very important to us. Therefore we process your data exclusively on the basis of the legal regulations (DSGVO, TKG 2003). Following is further explanation about the most important aspects of data processing within our website.

Contact us
If you contact us via the form on the website or by e-mail, your data will be stored for six months to process the request and allow for the case of follow-up questions. We will not share this information without your consent.

Data storage
We point out that for the purpose of simplifying the shopping process/booking process and for subsequent contract processing/reservation processing by the web shop operator/booking portal in the context of cookies, the IP data of the connection owner are stored, as well as name, address, e-mail address and, where appropriate, the credit card number of the buyer.

In addition, for the purpose of contract processing/booking processing, the following data is also stored in our hotel system: name, address, e-mail address, telephone number and date of birth. The data provided by you is required to fulfill the contract or to carry out pre-contractual measures (reservation). Without this data we cannot conclude the contract with you. A transfer of data to third parties does not take place, with the exception of the transmission of the credit card data to the processing bank/payment service provider. This is for the purpose of debiting the price of the agreed service, to the registration office under the Reporting Act, and to our tax advisor to fulfill our tax obligations.

After termination of the shopping process, the data stored with us will be deleted. In the case of a contract, all data from the contractual relationship is stored until the expiry of the tax retention period (7 years).

The data name, address, services rendered on our part and date of the rendered service (stay, purchase) are also stored until the expiry of the accounting retention period (7 years). Data processing takes place on the basis of the statutory provisions of section 96 paragraph 3 TKG and article 6 paragraph 1 lit a (consent) and/or lit b (necessary for fulfillment of the contract) of the GDPR.

Our website uses so-called cookies. These are small text files that are stored on your device using the browser. They do no harm. We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit.

If you do not want this, you can set up your browser so that it informs you about the setting of cookies and so that you may allow or disallow in individual cases. Disabling cookies may limit the functionality of our website.

Web analytics
Our website uses functions from the web analytics service Google Analytics. For this purpose, cookies are used that allow an analysis of the use of the website by your users. The information generated thereby is transmitted to the server of the provider and stored there. We have a special contract for data processing with the provider. You can avoid this by setting up your browser so that no cookies are stored. Your IP address is detected but fictionalized immediately (e.g. by deleting the last 8 bits). As a result, only a rough localization is possible.

The data processing takes place on the basis of the legal regulations of section 96 paragraph 3 TKG as well as article 6 paragraph 1 lit a) (consent) and/or lit f (legitimate interest) of the DSGVO. Our concern in the sense of the DSGVO (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is fictionalized.

Your rights
In principle, you have the rights to information, correction, deletion, limitation, data portability, cancellation and objection. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the data protection supervisory authority.

You can reach us under the following contact details:
Hotel City Villach
Karin Strickner GmbH
Bahnhofplatz 3
9500 Villach
Tel.: +43 4242 278 96

Copyrights © 2018 Hotel City Villach. All Rights reserved.